Email Rentie
Bookings, refunds, feedback, partnerships, privacy. One inbox, read by humans. Include your booking reference and we can act on it straight away.
support.rentie.shop@gmail.comMid-ride? Call the shop
For anything urgent while you are riding, the fastest help is the shop itself. Its phone number is on your booking ticket and on its shop page.
Open My BookingsManage it yourself
Your QR ticket, ride status and cancellation all live in My Bookings. Most booking changes take under a minute there.
My BookingsBefore you message, instant answers
Booking & cancellation
Your QR ticket, ride status and cancellation live at My Bookings. Cancellation terms are in your ticket and the Refund & Cancellation policy.
Prices & what's included
The full rate card, what the booking advance is, and fuel rules are on the Prices page. The short version: helmet free, fuel yours.
Documents
Valid driving licence + one photo ID. Details and edge cases (DigiLocker, international licences) at Documents Required.
Everything else
The FAQ page answers the twenty questions we hear most, from licence classes to Mussoorie trips.
Shop owners
Want your rental shop on Rentie? The pitch and onboarding steps are at Partner With Us, or write to support.rentie.shop@gmail.com with the subject "Partner" and your shop name.
Where we are
Rentie operates in the UPES campus belt of Dehradun, Uttarakhand, with pickups in Bidholi and Kandoli. We are an online marketplace: pickups happen at partner shops, whose addresses and map pins are on their booking pages via live listings.
Prefer to just book?
Most questions answer themselves once you see live prices and availability.
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